BAKASHOP

Yes, if you are not satisfied with your product, simply return it to us within 14 days of receipt for a full refund . We offer a flexible returns policy . Please consult our returns policy page for more details or directly in the "Contact" section to speak with a member of the team.

On average, our packages arrive in 12 working days (up to 15 working days for certain items). Your order is processed in 3 days maximum, then we take 12 working days for delivery. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery on the carrier's website. For packages worth more than €120, delays can take up to 50 working days due to their size. Delivery times may be longer for EU and non-EU countries. For more details, please see our shipping policy .

Our customer service team is available to answer all your questions and concerns. You can contact us via our contact form on the website. Additionally, you can also reach us on our social networks where we are active and ready to respond to your messages. We strive to respond to all requests as quickly as possible. Contact form

We accept a variety of secure payment methods, including credit cards (Visa, Mastercard, American Express), PayPal payments and bank transfers.

For every order we receive, a formula is used to calculate the estimated emissions from shipping. Based on these estimates, a portion of our revenue is allocated to carbon capture companies, assessed by Carbon Direct scientists. These companies use these funds to remove the amount of carbon generated by our shipments. Any additional funding goes towards the continued development of carbon removal technologies. For more information, please visit: OUR CLIMATE COMMITMENTS