Your Questions, Our Answers: Bakashop FAQ!

1. What products do you offer at Bakashop?

At Bakashop, we offer a wide range of products derived from manga and anime. You will find merchandise, cosplay accessories, clothing, cosplay outfits, goodies and much more. Our catalog is constantly evolving to offer you the latest news and the most sought-after products!

2. How to place an order on Bakashop?

To place an order, simply browse our site, select the products you wish to purchase and add them to your cart. Once you have made your selection, click on the shopping cart and follow the instructions to finalize your purchase. If you have any questions or need assistance, our customer service team is here to assist you.

3. What are the delivery times?

On average, our packages arrive in 12 working days (up to 15 working days for certain items) in France. Your order is processed in 2 days, then we take 10 days for delivery. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery on the carrier's website. Delivery times may be longer for EU and non-EU countries. Details are available in our Shipping Policy.

4. What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express), PayPal and other secure payment methods. All transactions are secure and encrypted to ensure your safety.

5. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order directly on the carrier's website. If you have any questions regarding the tracking of your order, please do not hesitate to contact us.

6. What is your return policy?

If you are not satisfied with your purchase, you can return unused items to us within 14 days of receipt for a full refund. Items must be returned in their original condition and packaging. For further details, please see our Returns Policy.

7. Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. If you are interested in purchasing in bulk, please contact us directly to discuss pricing and terms.

8. How do I care for my cosplay clothes?

To care for your cosplay clothing, we recommend hand washing in cold water or machine washing on a delicate cycle. Use a mild detergent and avoid bleach. Air dry to preserve the colors and quality of the materials.

9. Why choose our products?

Our products are carefully selected for their quality and authenticity. As manga and anime enthusiasts, we ensure that each article meets your expectations and allows you to fully experience your passion. Additionally, we provide excellent customer service to ensure your satisfaction.

10. How can I contact you?

You can contact us by email at antoine.bakashop@gmail.com or via our social networks. We are also available to answer your questions and assist you with your purchases via our contact form on the site.